direct booking conditions

1. Introduction 

1.1.  We are Zoe Pink and Denise Pink (“we”, “our”, “us”) of 1 Viking Way, Clacton on sea, Essex CO15 5TL. We own and run Holland Beach Bungalow (“the accommodation”, “the holiday let”) as a short stay holiday let located at Harwood, 9 Gainsford Avenue, Clacton on sea, Essex CO15 5AT.
 

1.2.  By booking directly with us, you confirm that you agree to comply with and accept these booking conditions and the following information which we will provide to you: 

(i)  the accommodation rental conditions (which means all information in any specific conditions or restrictions set out in the website description of your chosen accommodations);
 

(ii)  the Important Information section of the website or other publication we tell you about; and
 

(iii)  any other written information we brought to your attention prior to confirming your booking. 

2. Your use of Holland Beach Bungalow

2.1.  The accommodation that we advertise is offered by us for the sole purpose of holiday lettings and/or must never be occupied as your principal home, unless expressly agreed otherwise in writing by us. Accordingly you agree and accept that you are not offered any rights to the accommodation other than the right to occupy the accommodation as holiday accommodation for the period of your booking. No booking of any kind is an ‘Assured Shorthold Tenancy’ or protected under the Protection from Eviction Act 1977, or any similar legislation that applies in Scotland.
 

2.2.  Our holiday let is available for your personal, non-commercial use only. You may not offer for resale any booking services without our express permission.
 

3. Website details 

3.1.  We aim to make sure that information provided by us about Holland Beach Bungalow and its facilities or services, is accurate and complete on the date given. Descriptions are intended to present a general idea of the accommodation.
 

3.2.  Not all details of the relevant facilities can be included on our website. Furthermore, there may be small differences between the actual accommodation and its description. Occasionally, some facilities or services may not be available or may be restricted. If this happens, we will tell you as soon as reasonably practical after we become aware.
 

3.3.  Where Wi-Fi is an advertised facility, its provision is subject to availability and network conditions. It may not be available 24 hours a day and is provided for pleasure, not for business purposes. 

3.4.  We cannot accept responsibility for any changes or closures to local services or attractions mentioned on our website.
 

4. Making your booking 

4.1.  As the person in charge of the party (“the party leader” or “you”), you must be at least 18 years old at the time of booking. By making the booking, you confirm that you are authorised to make the booking. It is your responsibility as the party leader to ensure that the other party members are aware of and agree to comply with these booking conditions where applicable.
 

4.2.  You are responsible for making all payments to us. 

4.3 You are responsible for resolving all issues regarding damage caused to Holland Beach Bungalow by the party during the booking.

5. Payment 

5.1.  When you book and in order to confirm your reservation, we must receive full payment of the total cost of your booking. You must pay the full and exact amount by online bank transfer and we only accept payment in pounds sterling.
 

5.2.  If you do not pay the total cost of your booking immediately we are entitled to, 1) assume that you do not want to confirm your booking; and 2) reserve the right to take alternative customer reservations on your selected dates.

5.3.  If your bank refuses to make your payment for any reason, we are entitled to make an alternative customer booking. 

6. Use of Agents

6.1.  If you book Holland Beach Bungalow through a third party travel agent, please be aware that they will have different terms and conditions with which you would be bound. Please check with the third party travel agent in advance of making a booking via them. 

7. Pricing 

7.1. We keep the prices charged under constant review and the prices of unsold accommodation may be increased or decreased at any time. We may also correct mistakes in the pricing of unsold accommodation at any time. We will confirm the price of your booking when you make it. As changes and mistakes can happen, you must check the price and all other details at the time of booking. 

7.2.  All prices quoted or otherwise given to you include all charges and any taxes or government charges which may apply to your booking at the time it is made. Variations in the tax rate or government charges may result in variations of the sums due for your booking and you may be required to pay any additional taxes that arise after your booking has been confirmed.
 

7.3.  We can pass on to you, in full, after we have confirmed your booking, all costs or charges which are connected with your booking, including any price increases due to changes in the exchange rates of currency.
 

7.4.  All accommodation prices are for the accommodation as a whole and are not on a per person basis, except when an extra person charge applies.
 

8. Changing your booking 

8.1.  If you want to change any detail of your confirmed booking, you must notify us in writing and we will do our best to arrange the changes.
 

8.2.  We cannot guarantee that we will be able to meet your request.
 

8.3.  We may treat changes to your dates or accommodation as a cancellation of the original booking and if so, you will have to pay cancellation charges if you decide to go ahead with the change.
 

9. Full customer cancellations

9.1. This clause does not apply to any cancellations due to government public health measures for Covid-19, which is covered by clause 11 (Cancellations due to government public health measures for Covid-19). 

9.2 If you have to, or want to, cancel your booking after it has been confirmed, you must contact us in writing via email on zp1nk@hotmail.com showing your booking confirmation as soon as possible. This must be accompanied by a phone call if you have not received a reply from us in writing within 24hrs. The day we receive your written notice to cancel is the date on which we will cancel your booking. 

9.3.  You will have to pay a cancellation charge based on the number of days before the arrival date at the accommodation that we receive notice, as shown in the tables below. This means that for confirmed bookings you may receive a refund of part of the cost. 

9.4.All refunds will go back to the account from which they came and will not be transferred to a different account.

9.5.  For the purpose of the tables below, total accommodation cost means accommodation rental price paid upon booking confirmation. 

9.6.  The cancellation charges below have been calculated as a genuine pre-estimate of the losses incurred in the event you cancelled your booking within the stipulated time period.

9.7.  Cancellation table: 

Number of days before the start date of your trip that we receive your notice to cancel (or on which you are deemed to have cancelled) AND the respective cancellation charge

More than 70 days - 0% of total accommodation cost / Full standard refund.

30 to 70 days - 50% of total accommodation cost.

10 to 29 days - 75% of total accommodation cost.

0 to 9 days - 100% of total accommodation cost.

10. Cancellations due to government public health measures for Covid-19 

10.1. If you have to cancel your booking because UK government public health measures imposed as a result of the Covid- 19 pandemic mean it is unlawful to travel to or to make use of the accommodation you booked, you may choose to:

(i)  transfer your booking to a later date subject to availability - you will have to pay any difference in price if the cost of the new booking is higher or be reimbursed the difference if the cost of the new booking is lower;
 

(ii)  obtain a full refund of the amount already paid by you for the booking.
 

10.2. You will have to contact us in writing via email to zp1nk@hotmail.com in order to access these options. This must be accompanied by a phone call if you have not received a reply from us in writing within 24hrs.

11. Part Cancellations 

11.1. If any person(s) in your party needs to cancel, this will not affect the total cost of your booking. 

11.2. No refunds are payable in the event that you cut short your stay. 

12. Changes by us 

12.1.  We do not expect to have to make any changes to your booking. However, sometimes bookings have to be changed or mistakes have to be corrected. We have the right to do so.
 

12.2.  If we do need to make changes, we will contact you by email as soon as is reasonably practical. We will explain what has happened and let you know about the change. However, we will have no further liability to you.
 

13. Cancellations by us
13.1. If we cancel your booking or are prevented from providing the accommodation you have booked, you will obtain a full refund of the amount already paid by you for the booking.
 

14. Events Beyond Our Control 

14.1. Except where otherwise expressly stated in these Booking Conditions we will not be liable or pay you compensation, if our contractual obligations to you are affected by “Events Beyond Our Control”. For the purposes of these Booking Conditions, Events Beyond Our Control means any event beyond our or the Owner’s control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Examples include warfare and acts of terrorism (and threat thereof), civil strife, significant risks to human health such as the outbreak of serious disease at the travel destination (including epidemics, pandemics and the ongoing effects of the Covid -19 pandemic) or natural disasters such as floods, earthquakes or weather conditions which prevent you from travelling to the travel destination and/or make it impossible to travel safely to the travel destination or remain at the travel destination, the act of any government or other national or local authority including port or river authorities, industrial dispute, labour strikes, lock closure, natural or nuclear disaster, fire, chemical or biological disaster, unavoidable technical problems with transport and all similar events outside our control. 

15. Insurance 

15.1.  We recommend that you take out travel insurance to cover you for your total stay. 

15.2.  You should ensure that you take your policy documentation with you on holiday.
 

15.3.  It is your responsibility to make sure that any insurance cover you purchase is suitable for your needs.
 

16. Your obligations in respect of the accommodation 

16.1. We set the following conditions on your stay at the accommodation: 

(i)  Arrival and departure - You can arrive at your accommodation at any time after 4pm (unless we tell you otherwise) on the start date of your rental period. You must leave by 10am on the last day (unless we tell you otherwise). If your arrival will be delayed beyond 8pm on the start date of your rental period, you must contact the person whose details we provide you. If you fail to do so, you may not be able to get into the accommodation. If you fail to arrive by 12 noon on the day after the start date of your rental period and you do not let the person whose details we provide you know that you are arriving late, we may treat your booking as having been cancelled by you. In this situation, you will not be refunded any money you have paid.
 

(ii) Behaviour - You and all members of your party agree:
 

1. to keep the accommodation clean and tidy;
    
2. to leave the accommodation in a similar condition as you found it when you arrived;
    
3. to behave in a way at all times while at the accommodation which does not break any law;
    
4. not to use the accommodation for any illegal or commercial purpose;
    
5. not to sublet the accommodation or any part thereof or otherwise allow anyone to stay in it who we have not previously accepted on behalf of the Owner as a member of your party;
    
6. not to behave in an anti-social manner, breach the peace or otherwise act in a way which may disrupt or affect the enjoyment of others;
7. not to bring dogs that are not house trained;
8. not to set the central heating above 23 degrees centigrade;
9. not to charge electric vehicle’s at the holiday let.

(iii) No Smoking - Holland Beach Bungalow is a no smoking (including e-cigarettes) property, which includes inside and outside the property.

17. Damage and unreasonable costs for reimbursement

17.1.  You are responsible for all guests staying at the accommodation and the things they do (and do not do) even if you do not stay at the accommodation during the booking period.
 

17.2.  You are responsible for and agree to reimburse to us all costs incurred by us as a result of any breakage or damage in or to the accommodation which is caused by you or any members of your party (including pets) or any other persons invited into the accommodation by you. We can ask for an extra payment from you to cover any such costs. 

17.3. You are responsible for and agree to reimburse to us all costs incurred by us as a result of unreasonable usage, including gas and electricity monitored by the holiday let’s Smart Metre, which is caused by you or any members of your party or any other persons invited into the accommodation by you. We reserve the right to determine what is unreasonable and can ask for an extra payment from you to cover any such costs.
 

17.3.  We expect the accommodation to be left in a reasonably clean and tidy state on departure. If, in our opinion, additional cleaning is required, you will be liable to us for the cost of this cleaning.
 

17.4.  If you discover that anything is damaged on arrival please notify us immediately.
 

18. Right of Entry 

18.1. We are allowed to enter the accommodation (without letting you know first if this is not practical or possible) if special circumstances or emergencies happen (for example if repairs need to be carried out) or if you break any of these booking conditions. 

18.2.  We are allowed to enter the accommodation to inspect it (including but not limited to where you have complained about the accommodation). If this happens, you will be given reasonable notice first.
 

18.3.  You agree to allow us (including workmen) access to the accommodation as required by this clause.
 

19. Unreasonable behaviour 

19.1.  We can refuse to hand over our accommodation if the unreasonable behaviour of anyone in your party (including pets) is likely to cause offence to other guests, members of staff or neighbours, or if we have reasonable cause to believe you or any member of your party (including pets) will cause damage or loss to the accommodation, its services or facilities. If this happens, the contract between you and us will end and you will not receive any refund and we will have any further responsibility to you.
 

19.2. We can end a stay after the keys have been handed over, if the unreasonable behaviour of anyone in your party (including anyone invited into the accommodation by you and pets) is likely to spoil the enjoyment, comfort or health of other guests, residents, neighbours or members of staff or where you or any member of your party (or anyone invited into the accommodation by you and pets) has broken or is likely to break any of these booking conditions or any other terms and conditions applicable to the accommodation which you have been told about. If this happens, you will have to leave the accommodation immediately and no refund will be given. You may also be responsible for any costs we incur as a result of your behaviour.
 

20. Complaints 

20.1. We do not exclude or limit what we will be legally responsible for if death or personal injury is caused as a result of our negligence or for any criminal act we may commit. 

20.2. We cannot be held responsible for noise or disturbance which comes from beyond the boundaries of the accommodation or which is beyond our control.

20.3. If we know about a problem before you arrive, we will contact you to let you know. We cannot be held responsible for the breakdown of mechanical equipment such as pumps, boilers, pipes, nor for the failure of public utilities such as water, gas and electricity. 

20.4. You must tell us as soon as possible if you are dissatisfied. This means on arrival if you are immediately dissatisfied or during your stay as soon as you become dissatisfied. You must provide an immediate opportunity for us to put right anything that is wrong before the end of your stay. 

21. Privacy 

21.1.  By submitting your personal information to us, you agree to our use of your information purely for the management of your booking.
 

22. Changes to these terms 

22.1. No amendment, variation or waiver of any of these booking conditions will be valid or have any effect unless accepted by us in writing. 

23. Other terms 

23.1.  Any dispute, claim or other matter which may arise in relation to your booking will be governed by English law and you agree that any dispute will be dealt with exclusively by the courts of England and Wales.
 

23.2.  If a court or regulatory agency with proper jurisdiction determines that a provision of these booking conditions or any contract to which they apply is invalid, void or unenforceable then that provision will be interpreted in a way to reflect as nearly as possible the original intentions of the parties that is valid under applicable law or regulation. If any provision is invalid, the rest of these booking conditions will remain effective to the full extent permissible by applicable law.
 

23.3.  We may transfer our rights and obligations under these Booking Conditions to another person or organisation. We will contact you to let you know if this is planned. If you are unhappy with the transfer you may contact us to end the relevant contract within 14 days of us telling you about it and we or they will refund you any payments you have made in advance for services that have not been provided.